Refund policy

Fresh flowers and live plants are perishable goods. For hygiene and quality reasons, they cannot be returned or refunded once delivered.

If the flowers you receive are visibly damaged on arrival or significantly different from your order, please contact us via WhatsApp (013-220 5934) within 24 hours of delivery with photos. We will assess the issue and arrange a remake, replacement, or partial refund.

Once an order has been prepared, it cannot be cancelled. If you need to change your order, please contact us via WhatsApp as early as possible.